Customer Issue: Mr. Scott contacted us when he discovered his sensor was broken.
Our Solution: Our technician replaced the sensor with a new unit. He then aligned the new sensor and made sure it was making the door reverse safely as it should.
Opener Remote Control Failed
Customer Issue: Mr. Young called our offices after he discovered his remote control was not working.
Our Solution: Our technician reprogrammed the remote control and that fixed the problem. He then made sure the garage door worked with the remote before leaving.
Customer Issue: The rollers were broken.
Our Solution: Our technician replaced all of the broken rollers with new better-quality nylon ones and realigned the door. He tested the door to make sure it worked smoothly and properly before leaving.